Set up a backup passkey

Your passkey lives on the device you created it on. If that device breaks, gets wiped, or gets replaced, the passkey goes with it and you’ll need your admin to let you back in.

Registering a second passkey on a different device avoids all of that. It takes about a minute.

Add one

1. Sign in and go to Settings → Account → Security
2. Click Add passkey
3. Follow the prompt from your browser or device

Your device decides what the prompt looks like: Face ID or Touch ID on a Mac or iPhone, Windows Hello on a PC, a fingerprint or screen lock on Android, or a tap on a hardware key.

Pick a device that won’t disappear with the first one

The point is having a credential somewhere your main device isn’t. A laptop passkey backed up by a second passkey in the same browser profile on the same laptop doesn’t help you.

Good options:

• Your phone, if your main passkey is on your laptop
• A hardware security key (a YubiKey or similar) kept somewhere sensible
• A second computer you use regularly

If you use a password manager or an account that syncs passkeys across your devices, your passkey may already be available on more than one device. That covers you, though a hardware key is still worth having if you’re an admin.

Keep the list tidy

The same page lists every passkey on your account. When you retire a device, remove its passkey. Old entries make it harder to spot a credential that shouldn’t be there.

If you’ve already lost access, don’t work from this page: see A user can’t sign in or ask your admin for a login code.